The Latest format delivers the latest news

The fiscal crisis in Greece, plans by the U.S. and Cuba to open embassies in each other’s capital and tennis competition at Wimbledon are among the many developing stories in recent weeks that AP journalists have covered in a live blog type of presentation.

Greek Finance Minister Euclid Tsakalotos, right, speaks with Spanish Economy Minister Luis de Guindos during a round table meeting of eurozone finance ministers at the EU LEX building in Brussels on Tuesday, July 7, 2015. Greek Prime Minister Alexis Tsipras was heading Tuesday to Brussels for an emergency meeting of eurozone leaders, where he will try to use a resounding referendum victory to eke out concessions from European creditors over a bailout for the crisis-ridden country. (AP Photo/Michel Euler)

Greek Finance Minister Euclid Tsakalotos, right, speaks with Spanish Economy Minister Luis de Guindos during a round table meeting of eurozone finance ministers at the EU LEX building in Brussels on Tuesday, July 7, 2015. (AP Photo/Michel Euler)

The filing system, called The Latest, presents short blocks of text on a running story in a broadcast-friendly fashion that works for both online and on-air use.

When used, The Latest replaces AP’s current breaking news filing protocol for text — in which a story is first reported as a so-called NewsNow of 130 words or less containing key developments, and then written-through again to restore all the details and background.

Instead, AP journalists file time-stamped updates stacked on top of each other so that The Latest becomes a running file showing how a story evolved.

“The Latest allows us to imbue developing stories with a you-are-there quality, which makes them feel all the more fresh and current,” said Director of Top Stories Kristin Gazlay.

“For instance, when the Boston Marathon bombing trial started and it took awhile for the proceedings to kick off, one of the first updates to The Latest led off noting that Dzhokhar Tsarnaev was sitting alone at the defense table and described his demeanor,” Gazlay added. “That’s something we would have been unlikely to file a freestanding NewsNow on, but a detail readers would devour on a top story.”

She noted that the pilot would be expanded to more stories, “including ones that have fewer developments but still can benefit from this treatment.”

Gazlay added: “We’ve heard from a number of TV customers that it’s actually a time-saver for them _ they don’t have to search through a number of separate files to glean the highlights of a story, since they’re all in one file. And the self-contained entries are ready to read on-air.”

At least 200 newspaper, television and radio websites featured The Latest when AP used it for the NCAA Final Four games, including many TV network affiliates.

The Latest also is increasingly gaining traction on Twitter: Versions of it showed in Twitter’s top 10 rankings for each of the three days of the U.S. Memorial Day weekend.

The bottom line is that The Latest has turned out to be effective in showcasing the newest information about a story in a way that is palpably fresh, fast and even more useful to customers. AP plans to expand its use.

AP at the Arab Media Summit

Several AP people took part in last week’s Arab Media Summit in Dubai, a large annual gathering of journalists and news executives from across the Arab world. This year there was substantial interest in user-generated content — how we verify the accuracy of photos and video we find on social networks.

AP Standards Editor Tom Kent talks at the Arab Media Forum in Dubai, United Arab Emirates, Tuesday, May 12, 2015. (AP Photo/Kamran Jebreili)

My talk at the Arab Media Forum in Dubai, United Arab Emirates, Tuesday, May 12, 2015. (AP Photo/Kamran Jebreili)

Of course, some news organizations devote little attention to such verification, but most of those we talked to in Dubai understood its importance. News media have to be better than relayers of “whatever’s out there”; viewers look to us to vet what’s true and what’s not. And, ultimately, the truth will win out: false or deceptively labeled images are usually quickly discovered, and the reputations of news organizations that use them are tarnished.

In my presentation, I showed a number of photos that turned out to be false, or labeled in order to mislead. They included a fake photo of the Statue of Liberty with Superstorm Sandy whirling around it and a fake video supposedly showing a young boy pulling a little girl to safety from an attack in Syria.

Our Beirut bureau chief, Zeina Karam, and AP Dubai business writer Aya Batrawy gave a separate session on reporting on the Middle East. Karam spoke about the challenges of reporting on the Syrian civil war while not being able to be in Syria outside of government-controlled territory. Batrawy, who recently filed several stories from Saudi Arabia, said she’s often asked if it’s a hindrance or a help to be a woman journalist in that country. She said being a woman has given her a great advantage because she has access to half the population of women that often male journalists are barred from approaching.

John Daniszewski, AP senior vice president for international news and a speaker last year, joined the AP team at the forum, along with staffers from AP’s commercial operations in London.

What’s the deal with Davos?

DAVOS, Switzerland — It’s hard to think of any other event quite like the World Economic Forum’s annual meeting here in the Swiss Alps. The U.N. General Assembly draws more world leaders. The Oscars attract more celebrities. But nothing brings together quite this combination of corporate executives, academics, philanthropists and media.

Participants walk in the main entrance hall of the Congress Center the day before the opening of the annual meeting of the World Economic Forum in Davos, Switzerland, Tuesday, Jan. 20, 2015. The world's financial and political elite will head this week to the Swiss Alps for 2015's gathering of the World Economic Forum at the Swiss ski resort of Davos. (AP Photo/Michel Euler)

Participants walk in the main entrance hall of the Congress Center the day before the opening of the annual meeting of the World Economic Forum in Davos, Switzerland, Tuesday, Jan. 20, 2015. (AP Photo/Michel Euler)

It began in 1971 as a two-week meeting designed to improve European management. Some 450 executives attended. It has grown to something both grander and broader, with 2,500 attendees and a sweeping motto: “Committed to improving the state of the world.” No small task.

To a considerable extent they all come because they all come. Some critics dismiss the meetings as a talk shop or a gathering of elites who fly pretty high above the world most people live in, the one they are committed to improving.

Yet, for all that, interesting things are often said here and occasionally news is broken here. One year, AP Chief Switzerland Correspondent John Heilprin scooped the world on a new security policy in which the United States said that protecting corporate supply chains was now as important as the longtime job of guarding shipping lanes. How did he get the scoop? The then-Homeland Security Secretary Janet Napolitano was sent to Davos with half a dozen copies of the new directive signed personally by President Barack Obama. They were intended for other world leaders. But it’s hard to actually catch up with a world leader here, even though there are usually about 40 at least passing through. So John seized the moment and cajoled one of those documents out of an aide.

Some news organizations send small armies to cover Davos. One, for example, takes over the town’s library for its operations. AP takes a different approach. A small but hearty band of journalists covers all formats. It’s a great place to snag newsmakers for video or text. Pan Pylas, an AP business reporter here from London, recalls standing feet from actor Matt Damon one moment and then being quick marched by his editors (well, me actually) to a private briefing with the president of Iran.

“It’s unusual to get so many newsmakers and thought leaders all together in a very small place, when they are unusually accessible and a little bit more relaxed than usual,” Heilprin said. “For a reporter, the first challenge is to recognize them all. The second is to quickly think of a good question when one passes by.”

British Prime Minister David Cameron and  rock star Bono speak during the panel discussion  "The Post-2015 Goals: Inspiring a New Generation to Act", the fifth annual Associated Press debate, at the World Economic Forum in Davos, Switzerland, Friday, Jan. 24, 2014.  (AP Photo/Michel Euler)

British Prime Minister David Cameron and rock star Bono speak during the panel discussion “The Post-2015 Goals: Inspiring a New Generation to Act,” the fifth annual Associated Press debate, at the World Economic Forum in Davos, Switzerland, Friday, Jan. 24, 2014. (AP Photo/Michel Euler)

The highlight of our Davos week is the annual AP Davos debate, the brainchild of Director of Global Video News Sandy MacIntyre and Senior Field Producer Masha McPherson. Working with the Davos organizers, we turn one of the panel discussions into a broadcast and send it to our 700 broadcast clients and hundreds of digital news outlets.

We’ve had some memorable moments. Like the time Prime Minister David Cameron asked Bono to help craft a message for the fight on global poverty. Or when the Italian finance minister got angry because we asked about a bank scandal in Siena instead of the high-minded global financial questions he was looking for. Our Italian customers were very happy.

But that’s Davos. If you remember why you’re here, as a journalist, you can always find a story.

Q&A: How AP counts the vote

As votes in the U.S. midterm elections roll in across the country on Nov. 4, it’s The Associated Press that will be counting the results through the evening. The news industry and the public turn to AP, a not-for-profit cooperative, to provide fast and reliable results on national, state and local races and key ballot measures.

Here, Washington Bureau Chief Sally Buzbee, explains why AP plays such a critical role for both the public and the press.

AP Washington Bureau Chief Sally Buzbee (AP Photo).

AP Washington Bureau Chief Sally Buzbee (AP Photo).

How does AP count the vote?
On election night, AP assigns stringers in nearly every county in the U.S., and in towns and cities in New England, to gather vote tallies from county clerks and other officials. They phone in the results to AP vote tabulation centers, where an AP election worker enters the results. Web teams check for election results on county and state sites, and the AP also processes direct feeds of election results in some states from secretaries of state, and from some counties. The returns are filtered through myriad checks and verifications before being transmitted to AP members and customers, and ultimately the public. The results are updated throughout the evening.

AP’s vote count operation, headed by Director of Election Tabulations and Research Don Rehill, is considered by many news organizations to be the definitive source of race results. In fact, formal government announcements of results often don’t come for weeks after an election.

AP election workers count the vote on election night, Nov. 4, 2012 (AP Photo).

AP election workers count the vote on election night, Nov. 4, 2012 (AP Photo).

Who makes the call?
Experienced journalists in each state are responsible for calling races. They’ve got on-the-ground knowledge that no other national news organization can match, as well as detailed data on voting history and demographics. The race callers in each state are assisted by experts in AP’s Washington bureau who examine exit poll numbers and votes as they are counted. A “decision desk” in Washington, overseen by myself and Political Editor David Scott, and headed by David Pace, AP news editor for special projects and elections, has final signoff on all high-profile calls.

When do you make the call?
In states with exit polls, we call top-of-the ticket races at poll close only if we’re confident the leader’s margin is sufficient to overcome any potential error in the exit poll, which is conducted by Edison Research for AP and the broadcast members that make up the National Election Pool (NEP).

In races that we can’t call at poll close, we make the call when we’re convinced that the trailing candidate can’t catch the leader, given the size of the outstanding vote and the voting history of those counties. We never make a call if the margin between the top two candidates is less than the threshold when a state would require a recount.

This is a key detail: AP does not call any race until all the polls in that jurisdiction have closed.

Does speed trump accuracy in the social media age?
Speed has always been important in elections, but AP values accuracy above all else. We’re proud of our long history and well-earned reputation of being the gold standard for election calls. For example, in 2012, AP called 4,653 contested races with a remarkable accuracy rate of 99.9 percent.

Calling races, from the national level to state legislatures, is a vital function AP provides to members and customers. Being able to accurately and quickly call those statewide and state-level races is critical to their ability to provide strong election night coverage for their audiences around the world.

Where can I find AP’s election coverage?
Member newspapers, websites, national and local broadcasters and major portals all carry AP election results, as well as text stories, photos, videos and interactives. The AP Mobile news app features election coverage from AP as well as member newspapers. Our reporting and statistics also drive conversations on social platforms such as Facebook and Twitter.

Does AP tweet results?
The AP and our individual journalists share information that’s already been reported on the wire on Twitter and Facebook, but we don’t break news there. We’re going to share our calls in all races for U.S. Senate and governor from @AP and @AP_Politics on Twitter, but in a way that ensures the calls reach our members and customers first.

Vetting and coping with violent imagery

From his base in London, International Social Media Editor Fergus Bell leads The Associated Press’ efforts to source and verify user-generated content so that the AP can publish that content across formats.

International Social Media and UGC Editor Fergus Bell (AP Photo).

International Social Media and UGC Editor Fergus Bell (AP Photo).

In a recent Q&A with the Global Editors Network, Bell discussed how AP journalists handle the daily monitoring of violent and graphic imagery when searching for and vetting UGC from conflict areas such as Iraq and Syria.

Bell, who is spearheading an industrywide working group around ethics and user-generated content, underscored the many factors AP weighs when deciding whether to make graphic imagery available to members and customers around the world.

“We never use more than we absolutely need to in order to illustrate the story and we also consider the implications for relatives, and whether we are giving a platform to the people creating this. All of those things are taken into consideration,” he said.

For example, AP last week distributed a video that had been posted online by militants that purportedly shows the Islamic State group fighting in Northern Syria near the town of Kobani on the Turkish border. Because of the proximity to Islamic State group forces we know that the footage itself must have been filmed by militants, Bell said. As is AP’s practice, the source of the video is clearly labeled and AP journalists with expertise in the region were involved in confirming its authenticity.

Q&A: The changing market for video news

The Associated Press today released a report looking at the news market in the Middle East and North Africa and suggesting ways it needs to evolve, particularly when it comes to video. The report is the latest in a series of Deloitte studies for AP into video news consumption globally. (The first covered Europe and the second covered Asia.)

Here, Sue Brooks, director of international products and platforms for AP, explains why the market for video news has never been stronger.

What have been the most striking findings of the reports?

The big “ah-ha” moment for me was the realization that news junkies see video as an essential part of their daily news fix. Although there are a lot of variations in the data across markets, consumers were consistent in their demand for more high-quality online video content – and this is especially true of consumers who are interested in the news, generally.

Sue Brooks

Sue Brooks

The research shows that this group is more likely to access a story if it has an accompanying video, and that video consumers have a higher dwell time on news content each day. When we asked why, people told us it was because video helps bring a story to life and improve their understanding of it. For example, in the Middle East, a massive 83 percent of consumers find this to be the case.

This overwhelming demand for video presents a number of opportunities for us and our customers. It also highlights how critical it is for the industry to adapt. In Europe, more than a quarter of respondents said they’d go elsewhere if video wasn’t available at their preferred news source.

How and why has demand for video news changed?

Video news stopped being the sole preserve of terrestrial and satellite broadcasters quite some time ago and online and mobile video news are now the norm; in fact many of our video customers are now newspapers.

It’s clear that the need for video has continued to grow and has achieved ever-greater importance. We expect this will continue with the spread of smartphones and strong growth in tablets, as well as steadily increasing broadband speeds via fixed and mobile connections.

How is AP helping its customers evolve to satisfy this demand?

The primary goal of the research is to help our customers understand the changes in consumer demand, but it has also given us insight into what we need to do to help our customers meet the challenges facing them.

We are at the forefront of change and, of course, our customers need us to keep our products and services relevant. That’s why in 2012 we launched AP Video Hub. We needed to address the increase in demand from online publishers for video news with a service that was compelling and easy to use. These customers saw video as another critical element of their storytelling tool box, but before 2012 it was difficult for non-broadcasters to access and use AP video easily.

Since the launch of AP Video Hub, the platform has gone from strength to strength and we recently announced our Content Partner Offer, which allows third-party content to be sold via the platform. The first partner to go live was Newsflare, an online video news community for user-generated video, which adds a new dimension to the site and meets an increasing demand for this type of content.

We also launched a new video service in the Middle East earlier this year to meet the insatiable demand for news in the region, offering customers more unique video content centered on the news that matters most to consumers there. Our Deloitte research showed that, perhaps more than anywhere else in the world, Middle East consumers value trusted news sources – particularly when it comes to video. We want to ensure that our customers are in a position to provide their own customers exactly what they need.

8 ways the Obama administration is blocking information

The fight for access to public information has never been harder, Associated Press Washington Bureau Chief Sally Buzbee said recently at a joint meeting of the American Society of News Editors, the Associated Press Media Editors and the Associated Press Photo Managers. The problem extends across the entire federal government and is now trickling down to state and local governments.

AP Washington Bureau Chief Sally Buzbee (AP Photo).

AP Washington Bureau Chief Sally Buzbee (AP Photo).

Here is Buzbee’s list of eight ways the Obama administration is making it hard for journalists to find information and cover the news:

1) As the United States ramps up its fight against Islamic militants, the public can’t see any of it. News organizations can’t shoot photos or video of bombers as they take off — there are no embeds. In fact, the administration won’t even say what country the S. bombers fly from.

2) The White House once fought to get cameramen, photographers and reporters into meetings the president had with foreign leaders overseas. That access has become much rarer. Think about the message that sends other nations about how the world’s leading democracy deals with the media:  Keep them out and let them use handout photos.

3) Guantanamo: The big important 9/11 trial is finally coming up. But we aren’t allowed to see most court filings in real time — even of nonclassified material. So at hearings, we can’t follow what’s happening. We don’t know what prosecutors are asking for, or what defense attorneys are arguing.

4) Information about Guantanamo that was routinely released under President George W. Bush is now kept secret. The military won’t release the number of prisoners on hunger strike or the number of assaults on guards. Photo and video coverage is virtually nonexistent.

5) Day-to-day intimidation of sources is chilling. AP’s transportation reporter’s sources say that if they are caught talking to her, they will be fired. Even if they just give her facts, about safety, for example. Government press officials say their orders are to squelch anything controversial or that makes the administration look bad.

6) One of the media — and public’s — most important legal tools, the Freedom of Information Act, is under siege. Requests for information under FOIA have become slow and expensive. Many federal agencies simply don’t respond at all in a timely manner, forcing news organizations to sue each time to force action.

7) The administration uses FOIAs as a tip service to uncover what news organizations are pursuing. Requests are now routinely forwarded to political appointees. At the agency that oversees the new health care law, for example, political appointees now handle the FOIA requests.

8) The administration is trying to control the information that state and local officials can give out. The FBI has directed local police not to disclose details about surveillance technology the police departments use to sweep up cellphone data. In some cases, federal officials have formally intervened in state open records cases, arguing for secrecy.

AP announces new political reporting lineup

U.S. Political Editor David Scott announced the AP’s new political reporting lineup in a memo to staff today:

All,

Please join me in welcoming Steve Peoples as he joins the Washington bureau this month as a political reporter focused on the Republican Party and its candidates for president in 2016.

Steve Peoples (AP Photo).

Steve Peoples (AP Photo).

“Joining” might seem like the wrong verb, since Steve has been a part of the AP’s political team — covering this crucial beat — for some time. From his base in Boston, and his second home at the many Marriotts of New Hampshire, Peoples turned his role as our northeast political reporter into a job whose scope reached far beyond New England.

For months during the last presidential campaign, Peoples was a fixture in the living rooms and coffee shops where the New Hampshire primary is won and lost. He sat in diners with Jon Huntsman’s family and rode mountain bikes with Ron Paul. He turned those intimate moments into a depth of sourcing that allowed him to excel as our reporter on the Mitt Romney campaign.

In recent months, even as he continued covering GOP contenders, Steve took it upon himself to keep the AP’s political reporting team organized and on point, leading story discussion meetings and organizing coverage of key moments of the off-campaign year. His assistance has been invaluable to me as I get up to speed in Washington.

With this move, AP will now field quite the political reporting lineup — a team that’s ready for the upcoming presidential election, which as we all know is well underway.

Ken Thomas and Julie Pace (AP Photo).

Ken Thomas and Julie Pace (AP Photo).

Leading off are Steve and Ken Thomas, our reporter on the national Democratic Party and, therefore, Hillary Rodham Clinton. As the campaign gains momentum, they’ll increasingly be joined by Julie Pace and members of the White House team. There is no better place for AP’s White House Correspondent to prepare to lead AP’s coverage of the next president than out in the country as voters make the choice of who will next sit in the Oval Office.

Who might they be writing about this time next year? Still to be determined, although we have some clues. We know for certain the campaign will start in Iowa, where Tom Beaumont will tell the story, joined as the campaign moves along by political reporters Nick Riccardi in Denver, Bill Barrow in Atlanta, Mike Mishak in Miami and Jill Colvin in New Jersey. And they’re backed with Washington’s Phil Elliott on money and media, Jesse Holland on race, ethnicity and voters, and Chuck Babington on the intersection of politics, the campaign and Congress. All guided by the intel provided by polling chief Jenn Agiesta, and assisted by Donna Cassata, Dave Espo and all the member of our team on the Hill.

And then there are all the beat reporters in Washington whose expertise on policy so often makes the AP’s political report something truly distinct. And all the political reporters AP has in every statehouse, which gives AP — and therefore its members and customers — a reach that no one can match.

And that’s just the text team. We’re already working on exciting ideas on how we’ll carry out our political story telling in video for 2016. For now, I’m thrilled to welcome Steve to Washington and so excited to be working with him, this team and our staff in U.S. news to tell the story of another chapter in the grand American experiment.

From Washington,

David

Learn more about AP’s national politics team and follow @AP_Politics on Twitter.

How one Cuba scoop led to another

In a memo to staff, Senior Managing Editor Michael Oreskes hails the AP reporting team from around the world who worked together to break an important story about the U.S. government’s secret activities in Cuba:

It could be the makings of a James Bond movie: secure phones and encrypted emails used by AP reporters trying to penetrate a government program whose operatives were themselves using secret codes and trade craft. “I have a headache” really meant “They are watching me.” And “Your sister is ill” translated to “Time to get out.”

But it’s not fiction. It’s all part of this week’s Beat of the Week _ an accountability story furthering AP’s exclusive reporting on U.S. government efforts to stir political change in Cuba.

When does one scoop lead to another? When you’re the investigative team that this spring exposed a U.S. government program that created a secret “Cuban Twitter” text messaging service to encourage unrest on the communist island.

Cuba Secret Infiltration

In this July 11, 2014, photo, Cuban students exit Marta Abreu Central University in Santa Clara, Cuba. Beginning as early as October 2009, a project overseen by the U.S. Agency for International Development sent Venezuelan, Costa Rican and Peruvian nationals to Cuba to cultivate a new generation of political activists. (AP Photo/Franklin Reyes)

Several weeks after that explosive piece hit the wire, reporter Desmond Butler‘s source gave him a new batch of documents. Tucked inside were details about security protocols with the secret codes and details of a story about an Obama administration program that secretly dispatched young Latin Americans to Cuba using the cover of health and civic programs to provoke political change.

The participants worked undercover, often posing as tourists, and traveled around the island scouting for people they could turn into political activists. But the clandestine operation _ which the AP found was continued even after the arrest of a U.S. contractor for smuggling technology into Cuba _ put those young operatives in danger.

Months in the making under the purview of international investigations editor Trish Wilson, the story reunited the original Cuban Twitter reporting team of Butler, the AP’s chief correspondent in Turkey; Washington investigative reporter Jack Gillum; Mexico-based Alberto Arce; and Andrea Rodriguez and Peter Orsi in Havana. Andean bureau chief Frank Bajak chased Peruvians involved in the project, and Hannah Dreier reported from Venezuela.

Technology played a key role in the reporting efforts: Gillum dumped the source documents into AP’s internal document repository so everyone could pore over them. He and Butler set up a [mechanism], so that reporters could see one another’s notes and contributions _ including the travelers’ contact data and interview transcriptions. Gillum also obtained key USAID emails warning contractors from travel to Cuba.

Arce helped translate the source documents, many of which were in Spanish, and interviewed four Costa Ricans who took part in the program, including Fernando Murillo, who ran an HIV prevention workshop in Cuba.

In Cuba, Rodriguez and Orsi doggedly hunted down the Cuban participants, and Rodriguez persuaded them to speak to AP on camera, no small feat given the backlash they could have faced.

Dreier, like everyone else who joined the project, had to learn to use [a secure phone]. She also set up an account to receive encrypted email because communications in Venezuela, like Cuba, are not considered secure. Dreier found four of the Venezuelan travelers, and got the money quote from a woman who acknowledged they were trying to “stir rebellion.”

Orsi reviewed the Spanish documents to ensure all translations were accurate, working meticulously to check every detail and finding last-minute changes made just hours before the story was published.

Video got involved early on. First came the interviews with the young Cubans,  who said they did not know they were targets of the program.

Desmond Butler, AP's chief correspondent in Turkey, appears on Fox News to discuss the AP investigation into another secret U.S. government program in Cuba.

Desmond Butler, AP’s chief correspondent in Turkey, appears on Fox News to discuss the AP investigation into another secret U.S. government program in Cuba.

Then London-based correspondent Raphael Satter tracked down the main organizer of the young Venezuelans recruited to go to Cuba, living now in a small house in Dublin, Ireland. Satter, along with Belfast-based cameraman John Morrisey, tried repeatedly to contact the woman, but she wouldn’t talk and even hid in her bedroom when they came knocking on her door. Their doggedness paid off after several hours when she did come out. She still refused to talk, but Morrisey got a compelling piece of video as the woman ran back into the house, slamming the door behind her.

As the story came together, Washington video supervisor David Bruns donned many hats _ voicing and editing the video piece, as well as creating graphics. A gallery of photos by Franklin Reyes, Esteban Felix and James L. Berenthal also illustrated the story.

The story played widely in newspapers worldwide and on the Internet, showing up on front pages in Mexico and Miami. Several team members appeared on NPR, Fox News and Telemundo, among other media outlets.

For their multinational effort that broke news and kept the AP out front on American secret activities in Cuba, Butler, Gillum, Arce, Rodriguez, Bajak, Dreier, Orsi and Bruns win this week’s $500 prize.

How AP tapped its global resources to chronicle passengers’ final hours

When Malaysia Airlines Flight 17 went down, major news organizations across the world rushed out profiles of the victims. In a memo to staff, Senior Managing Editor Michael Oreskes explores why one AP story resonated around the world:

Amid all of these who-were-they stories, how did Kristen Gelineau‘s narrative strike so deep, touching so many hearts, prompting so many reader tears and accolades? A typical tweet urged, “EVERYONE needs to read this!”

But why, exactly?

The answer may serve as guidance for any number of future AP narrative-behind-the-news pieces and explains why Gelineau’s story is the Beat of the Week.

Some 298 people perished when Flight 17, en route from Amsterdam to Kuala Lumpur, was shot down as it passed through the airspace of strife-torn Ukraine.

Gelineau, AP’s Sydney-based bureau chief for Australia, New Zealand and the South Pacific, quickly went to work on “The Final Hours.” Its title reflected an organizing principle from the start: This would be a story showing how selected passengers happened to be on the doomed flight, how they’d spent the time before it took off. It would be a narrative, offering a glimpse of real lives, of scenes and characters, not just locations, names and occupations.

In this undated photo released by the Calehr family, Samira Calehr, left, poses with her son Shaka Panduwinata. Shaka Panduwinata and his brother Miguel Panduwinata, were killed aboard Malaysia Airlines Flight 17, which was shot down over eastern Ukraine. (AP Photo/The Calehr family)

In this undated photo released by the Calehr family, Samira Calehr, left, poses with her son Shaka Panduwinata. Shaka Panduwinata and his brother Miguel Panduwinata, were killed aboard Malaysia Airlines Flight 17, which was shot down over eastern Ukraine. (AP Photo/The Calehr family)

“We were looking for quality, not quantity,” said Mary Rajkumar, assistant international editor, referring to notes she and Gelineau sent to international regional editors and then individual reporters, requesting help.

One note said: “The quality of the tick-tock and whether we can pull it off will depend hugely on the contributions we get, especially on the details. We’re looking for the little things _ what they did that day, what their usual routine was, what they ate, their last conversation, the last person they saw, what they were like, etc.”

Gelineau requested further specifics, down to the time stamp on a last communication.

“Everyone really went the extra mile to get these details: putting in extra calls and having to ask grieving loved ones to look at emails from their dead relatives,” Gelineau said.

Supplementing her reporting were Nick Perry in Wellington, New Zealand; Jim Gomez in Pagbilao, Philippines; Firdia Lisnawati in Bali, Indonesia; Mike Corder in The Hauge, Netherlands, and Eileen Ng in Kuala Lumpur, Malaysia, who jumped in to help while on maternity leave. Lisnawati, Gomez and Gary Chuah shot photos, which ran along with images contributed by families. Video was by Jakarta’s Fadlan Syam and Berlin’s DorotheeThiesing.

So it was that readers learned of Rob Ayley, a New Zealander who’d coped with Asperger’s syndrome from youth but who’d become a father and husband and successful dog breeder who was returning from a business trip touring European kennels; and of Willem Grootscholten, who happily boarded the flight to begin a new life after meeting Christine, a single mother in Bali whose children had come to call him “Daddy”; and of Irene Gunawan, the 53-year-old sparkplug of her Philippine family, who was headed for a reunion in a suburban Manila neighborhood called “Heaven.”

And there were others.

Gelineau pursued a profile that became the backbone of the story, that of Miguel Panduwinata, an 11-year-old who was traveling with his older brother to visit their grandmother _ and who had been raising ominous questions in the days before the flight.

“What would happen to my body if I was buried?” the normally cheerful boy asked his worried mother. “Would I not feel anything because our souls go back to God?”

Working from names on a flight manifest, Gelineau tracked down an uncle of the boy by phone as he arrived in Amsterdam. She interviewed him about his nephew (“He told me about Miguel’s eerie premonition and the hairs on my arms stood up.”) Then, over a couple of days, she gently persuaded him to put her in touch with his sister, the boy’s mother, for a 40-minute phone interview finally arranged at 2:30 a.m. Gelineau’s time.

“She kept saying, ‘I should have listened to him.’ I knew immediately that was the end of my story,” Gelineau said. “And I knew Miguel was going to be the beginning.”

Gelineau’s story was supplemented by an abridged version _ but not simply a truncating of the original. “There was no way to abridge six examples into 700 words and have any characters really come across,” Rajkumar said. “So we offered our single best anecdote instead as a shorter option, calling it The Boy Who Knew.

The response to the story — which was published around the world and shared widely on social media and mobile — was extraordinary.

Thousands of readers commented, many saying they were in tears as they wrote.

“The glimpses into the lives of these people, esp. Miguel, their loved ones, favorite foods, sports, made it all too real, almost as if I knew them,” said one.

Another offered thanks “for dedicating the time and space to this heart breaking, and yet heart warming glimpse into the photo albums of these precious lives.” This reader hoped that each family personally affected “has the chance to treasure this story.”

Many did, as notes from some victims’ loved ones made clear.

Rob Ayley’s mother wrote that she’d include the story in a “memory box” she was putting together for her son. The girlfriend of another victim wrote, “Thank you so so much from the deep deep deepest bottom of our hearts.” And the uncle of Miguel said talking about the boy and his brother for the story had been therapeutic for the family, a source of strength.

For combining exemplary craft and compassion to achieve a distinctive kind of world beat, Gelineau wins this week’s $500 prize.