How AP tapped its global resources to chronicle passengers’ final hours

When Malaysia Airlines Flight 17 went down, major news organizations across the world rushed out profiles of the victims. In a memo to staff, Senior Managing Editor Michael Oreskes explores why one AP story resonated around the world:

Amid all of these who-were-they stories, how did Kristen Gelineau‘s narrative strike so deep, touching so many hearts, prompting so many reader tears and accolades? A typical tweet urged, “EVERYONE needs to read this!”

But why, exactly?

The answer may serve as guidance for any number of future AP narrative-behind-the-news pieces and explains why Gelineau’s story is the Beat of the Week.

Some 298 people perished when Flight 17, en route from Amsterdam to Kuala Lumpur, was shot down as it passed through the airspace of strife-torn Ukraine.

Gelineau, AP’s Sydney-based bureau chief for Australia, New Zealand and the South Pacific, quickly went to work on “The Final Hours.” Its title reflected an organizing principle from the start: This would be a story showing how selected passengers happened to be on the doomed flight, how they’d spent the time before it took off. It would be a narrative, offering a glimpse of real lives, of scenes and characters, not just locations, names and occupations.

In this undated photo released by the Calehr family, Samira Calehr, left, poses with her son Shaka Panduwinata. Shaka Panduwinata and his brother Miguel Panduwinata, were killed aboard Malaysia Airlines Flight 17, which was shot down over eastern Ukraine. (AP Photo/The Calehr family)

In this undated photo released by the Calehr family, Samira Calehr, left, poses with her son Shaka Panduwinata. Shaka Panduwinata and his brother Miguel Panduwinata, were killed aboard Malaysia Airlines Flight 17, which was shot down over eastern Ukraine. (AP Photo/The Calehr family)

“We were looking for quality, not quantity,” said Mary Rajkumar, assistant international editor, referring to notes she and Gelineau sent to international regional editors and then individual reporters, requesting help.

One note said: “The quality of the tick-tock and whether we can pull it off will depend hugely on the contributions we get, especially on the details. We’re looking for the little things _ what they did that day, what their usual routine was, what they ate, their last conversation, the last person they saw, what they were like, etc.”

Gelineau requested further specifics, down to the time stamp on a last communication.

“Everyone really went the extra mile to get these details: putting in extra calls and having to ask grieving loved ones to look at emails from their dead relatives,” Gelineau said.

Supplementing her reporting were Nick Perry in Wellington, New Zealand; Jim Gomez in Pagbilao, Philippines; Firdia Lisnawati in Bali, Indonesia; Mike Corder in The Hauge, Netherlands, and Eileen Ng in Kuala Lumpur, Malaysia, who jumped in to help while on maternity leave. Lisnawati, Gomez and Gary Chuah shot photos, which ran along with images contributed by families. Video was by Jakarta’s Fadlan Syam and Berlin’s DorotheeThiesing.

So it was that readers learned of Rob Ayley, a New Zealander who’d coped with Asperger’s syndrome from youth but who’d become a father and husband and successful dog breeder who was returning from a business trip touring European kennels; and of Willem Grootscholten, who happily boarded the flight to begin a new life after meeting Christine, a single mother in Bali whose children had come to call him “Daddy”; and of Irene Gunawan, the 53-year-old sparkplug of her Philippine family, who was headed for a reunion in a suburban Manila neighborhood called “Heaven.”

And there were others.

Gelineau pursued a profile that became the backbone of the story, that of Miguel Panduwinata, an 11-year-old who was traveling with his older brother to visit their grandmother _ and who had been raising ominous questions in the days before the flight.

“What would happen to my body if I was buried?” the normally cheerful boy asked his worried mother. “Would I not feel anything because our souls go back to God?”

Working from names on a flight manifest, Gelineau tracked down an uncle of the boy by phone as he arrived in Amsterdam. She interviewed him about his nephew (“He told me about Miguel’s eerie premonition and the hairs on my arms stood up.”) Then, over a couple of days, she gently persuaded him to put her in touch with his sister, the boy’s mother, for a 40-minute phone interview finally arranged at 2:30 a.m. Gelineau’s time.

“She kept saying, ‘I should have listened to him.’ I knew immediately that was the end of my story,” Gelineau said. “And I knew Miguel was going to be the beginning.”

Gelineau’s story was supplemented by an abridged version _ but not simply a truncating of the original. “There was no way to abridge six examples into 700 words and have any characters really come across,” Rajkumar said. “So we offered our single best anecdote instead as a shorter option, calling it The Boy Who Knew.

The response to the story — which was published around the world and shared widely on social media and mobile — was extraordinary.

Thousands of readers commented, many saying they were in tears as they wrote.

“The glimpses into the lives of these people, esp. Miguel, their loved ones, favorite foods, sports, made it all too real, almost as if I knew them,” said one.

Another offered thanks “for dedicating the time and space to this heart breaking, and yet heart warming glimpse into the photo albums of these precious lives.” This reader hoped that each family personally affected “has the chance to treasure this story.”

Many did, as notes from some victims’ loved ones made clear.

Rob Ayley’s mother wrote that she’d include the story in a “memory box” she was putting together for her son. The girlfriend of another victim wrote, “Thank you so so much from the deep deep deepest bottom of our hearts.” And the uncle of Miguel said talking about the boy and his brother for the story had been therapeutic for the family, a source of strength.

For combining exemplary craft and compassion to achieve a distinctive kind of world beat, Gelineau wins this week’s $500 prize.

Deep source network, experience underpin AP reporting in Gaza

The Associated Press team in Gaza is reporting the news as they live it, working quickly — under extremely difficult conditions — to verify and debunk information for AP’s customers around the world. Senior Managing Editor Michael Oreskes lauded their efforts in a recent memo to staff:

It was late Sunday afternoon [July 20] and a brief cease-fire had silenced a raging battle in the Gaza neighborhood of Shijaiyah. Dozens of Palestinians were dead, hundreds wounded and thousands fleeing. In a matter of minutes, the battle would resume.

AP Gaza photographer Hatem Moussa, touring the area, caught sight of someone he knew from Gaza’s Civil Defense who was searching for bodies and followed him into a badly damaged building. From under the rubble came the barely audible sound of a family trapped: A woman crying for help alongside her husband, 7-year-old niece and three dead relatives.

“I’m here under the shop,” the woman cried out. “God, please, I can’t breathe.”

Moussa called for AP backup. Visiting photographer Lefteris Pitarakis and video journalist Dalton Bennett were not far away; upon arrival, they first determined whether they might help the family, and then shot pictures and video. It was too dangerous for rescuers to bring in bulldozers. As the AP team rushed out, Moussa spotted a Red Cross team and passed on the exact location. Hours later, rescue workers returned and saved the family. The Civil Defense team made a point of calling AP, inviting the team back to the hospital for a follow-up story.

It was just one of several instances of AP being a step ahead of the competition in the most challenging of environments: war in a small, sealed-off territory where they both live and work. In this setting and under these circumstances, the Gaza staff performed brilliantly, advancing a story of global interest to earn the Beat of the Week award.

For the Gaza staff, this is more than a news story. It’s their life. Covering war is hard enough; worrying if your family will survive the day is simply impossible for most of us to imagine. Consider a few snapshots from recent days:

Moussa was having the pre-dawn Ramadan meal with his wife and four children when the airstrikes began. They fled, fearing death. Driver Said Jalis‘ family, his wife heavily pregnant, took refuge at a U.N. school, sleeping on the floor; his 10th child was born Monday [July 21]. Writer Ibrahim Barzak‘s family moved twice in less than a week before deciding home was safest; he turns the TV off when his children are near and sleeps less than four hours. Fares Elwan, the caretaker, sleeps on a mattress in the office hallway because it’s too dangerous to return to see his 11 children. Majed Hamdan, a photographer, fixer and driver, put his family in the room looking away from a built-up area in Shijaiyah. “If we die, we all die together,” he says.

And yet, routinely, the Gaza staffers put all this aside, mining their excellent network of sources and years of experience. Reporting into the Jerusalem bureau — and working closely with AP staff journalists in Israel who are themselves under siege from Hamas rockets – their professionalism puts AP consistently ahead on one of the world’s most competitive stories.

They know every inch of the strip, and are able to quickly verify or debunk reports. Besides covering and facilitating stories themselves, they’ve created a crucial foundation for the visiting team of Senior Producer Khaled Kazziha, writer Karin Laub, Pitarakis and Bennett.

Just ask Pitarakis, who has covered conflicts across the globe: Working with the experienced Gaza staff, he says, makes all the difference. “Without a doubt, this is the game-changing scenario,” he says. “These guys set up this amazing system. The drivers know everything. The local photographers know everyone. It’s a constant flow of information and I wouldn’t be able to operate without it. These guys tell me: go there, go here.”

This well-honed newsgathering system has been working throughout the conflict. On July 13, APTN producer Najib Abu Jobain put AP ahead with the first images of families fleeing the northern towns of Beit Lahiya and Beit Hanoun, which were coming under heavy attack from Israeli tank fire.

“I got a phone call from my daughter the moment she saw the donkey carts, trucks and cars arriving at the U.N. school (where the displaced where seeking shelter).” AP got the pictures at 2 a.m., about six hours ahead of Reuters.

And the staff has been working this way for years: Back in 2011, it was Barzak who broke the news that Israeli soldier Gilad Schalit had been handed back to Israeli forces.

For valiant and extraordinary efforts that helped make the AP the leading source for news on this crucial story, the Gaza-based staff wins this week’s $500 award.

They are: chief APTN producer Najib Abu Jobain, correspondent Ibrahim Barzak, photographer Adel Hana, cameraman Rashed Rasheed, photographer Hatem Moussa, photographer Khalil Hamra, APTN producer Wafa Shurafa, photographer-fixer Majed Hamdan, cameraman Tamer Ziara, camerman Yacoub Abu Galwa, driver Ismail Shurabasi, driver Said Jalis and caretaker Fares Elwan.

Poorly worded alert prompts clarification

This morning a poorly worded news alert moved on the AP wire and was also tweeted via @AP.

For the record, here’s the original alert:

EINDHOVEN, Netherlands (AP) — Dutch military plane carrying bodies from Malaysia Airlines Flight 17 crash lands in Eindhoven.

Many readers understandably took it to mean the plane “crash-landed.”

We sought to clarify this as quickly as possible.

Here’s the clarified version:

EINDHOVEN, Netherlands (AP) — CLARIFIES: Dutch military plane carrying Malaysia Airlines bodies lands in Eindhoven.

@AP tweeted the clarification as follows:

CLARIFIES: Dutch military plane carrying Malaysia Airlines bodies lands in Eindhoven.

This was an especially regrettable lapse that drew wide attention as Dutch families awaited the return of their loved ones’ remains.

How many U.S. states allow gay marriage?

In stories about gay marriage in the United States, we usually include the number of states where gay marriage is allowed. Settling on that that number can be complicated, though, since the situation in some states is in flux.

In Colorado, for instance, gay marriages are going forward in some jurisdictions. But the legality of gay marriage in the state remains tied up in appeals.

So what number do we use when we need a quick, short answer?

Our approach is not to count a state as allowing gay marriage until all appeals have been exhausted and/or state leaders have committed to dropping appeals.

By that standard, we don’t count Colorado. As of now, our count is that same-sex marriage is legal in 19 states and the District of Columbia.

These are the states: Massachusetts, Connecticut, Iowa, Vermont, New Hampshire, New York, Washington, Maine, Maryland, Rhode Island, Delaware, Minnesota, California, New Jersey, Illinois, Hawaii, New Mexico, Oregon and Pennsylvania.

On the Brazil beat: AP covers the World Cup

As the excitement of the World Cup unfolds across Brazil, AP journalists are covering the action in text, video and photos for an array of customers around the world.

“The AP journalists and technicians on the ground have been unflagging in their mission to tell the whole story of this tournament,” said AP Vice President and Managing Editor Lou Ferrara. “Beyond our vibrant coverage of every match, they’ve been providing crucial context and unique perspectives on the political and cultural aspects of this global event.”

From street protests to rain-soaked press conferences to the stadium sidelines, here are a few highlights of the AP team at work on the Brazil beat.

For World Cup news, download the AP Mobile app or follow AP on Twitter and Facebook.